SERVICE / SUPPORT

When the system goes wrong,
you need an answer.

Maintenance, repairs, migrations, SEO, domains and email setup are available without forcing every problem into a new website project.

Tell us what happened ↗See support prices ↓

DIRECT / FOUNDER-LED

Diagnosis, scope and agreed work stay with one accountable business.

About PluginPip
PROTECTFrom £59/month

Routine maintenance before it becomes emergency work.

Ongoing maintenance, health checks and practical support for websites and supported applications, including WordPress where appropriate.

  • Platform, core and dependency updates where applicable
  • Plugin, theme, package or dependency updates where applicable
  • Backup checks
  • Routine website health checks
  • Maintenance support
  • Clear escalation when something needs attention

Essential Care

£59/month

Routine WordPress updates, backup checks and website health checks.

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Business Care

£119/month

More frequent attention plus a small allowance for routine website changes and support.

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Priority Care

£199/month

For websites that need closer attention, priority handling and a larger support allowance.

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FIXFrom £95

Broken, slow, stuck or moving home.

Hands-on help with broken, slow or troublesome websites and web applications, plus careful migrations between platforms and hosting providers.

  • Fault diagnosis
  • Application, plugin, package and theme conflict investigation
  • Performance troubleshooting
  • Website and application recovery support
  • Host-to-host migrations
  • Domain, DNS and SSL change support

Website / Application Repair

From £95

Initial diagnosis and a straightforward fix where the fault can be resolved within the agreed scope.

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Standard Website Migration

From £195

Move a standard website between suitable hosting environments with post-move checks.

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Complex Migration

From £395

For larger sites, difficult DNS changes, mail dependencies or other migration complications.

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Additional Technical Work

£85/hour

Standard agreed technical work. Specialist work is £110/hour, consultancy is £135/hour and priority support is £165/hour.

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GROWFrom £195

Make the site easier to find and easier to understand.

Practical website and local-search setup to help customers understand and find your business online.

  • Technical SEO fundamentals
  • Page titles and descriptions
  • On-page optimisation
  • Google Business Profile assistance
  • Local search housekeeping
  • Content recommendations

Google Business Profile Setup

From £195

Setup or improvement of the core business information and profile structure.

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SEO Foundations

From £395

Technical and on-page review covering core titles, descriptions, indexing basics and priority recommendations.

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Ongoing SEO Support

From £495/month

For businesses that want continued local and on-page improvement after the foundations are in place.

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CONNECTFrom £95

DNS and email records without the alphabet soup.

Help connecting domains, DNS records and professional email services without unnecessary technical jargon.

  • Domain and DNS configuration
  • Website DNS changes
  • Business mailbox setup assistance
  • SPF, DKIM and DMARC configuration
  • Website and application mail configuration
  • Send and receive testing

Domain & DNS Setup

From £95

DNS records and website/domain connection work for a straightforward setup.

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Business Email Setup

From £145

Mailbox and device/webmail setup assistance. Third-party mailbox licence fees are separate.

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SPF, DKIM & DMARC Setup

From £145

Email authentication records configured where the chosen mail provider supports them.

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Website / Application Mail Setup

From £95

Configure transactional mail with an appropriate provider and test delivery.

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AD-HOC / BOOKED TIME

Clear rates when
the scope is not fixed.

Standard technical work is £85/hour. Specialist work is £110/hour, technical consultancy is £135/hour and priority support is £165/hour.

  • Standard and specialist work have a 30-minute minimum, then 15-minute billing increments.
  • Priority support has a 1-hour minimum, then 30-minute billing increments.
  • Half-day and full-day rates are available for standard, specialist and consultancy bookings.
  • The rate is agreed before chargeable work continues.

See hourly and day rates