Terms of Service

Last updated: 6 September 2026

1. Who you are dealing with

PluginPip Ltd is a private limited company registered in England and Wales. These terms use “PluginPip”, “we”, “us” and “our” to refer to PluginPip Ltd.

44 Jubilee Way,
Todmorden,
West Yorkshire,
OL14 7EX

Registered company number: 17437650

Email: hello@pluginpip.co.uk.

Telephone: 07429 001771

2. What these terms cover

These terms apply to the public PluginPip website and to quotations and agreements for the services currently offered by PluginPip, including website and commerce development, bespoke software and applications, AI and workflow automation, integrations, managed hosting and infrastructure, care and maintenance, repairs and migrations, SEO support, domain and DNS work and business email setup assistance.

A quotation, proposal, order confirmation or other written scope may contain additional service-specific terms. If there is a conflict, the written scope for that particular job takes priority to the extent of the conflict, except where the law gives a customer rights that cannot be excluded.

3. Prices and quotations

Prices shown on the website are transparent starting prices for standard requirements. They are not a promise that every project can be completed for the starting price. PluginPip will confirm the exact scope and final price before paid work begins.

Where a fixed outcome can be defined clearly, PluginPip will normally prefer a fixed quote or published package. Time based work may be agreed for ad-hoc technical work, uncertain diagnosis, additional scope, specialist work, consultancy or priority support. The current public rates and any minimum billing period are shown on the Pricing page and the applicable rate will be agreed before chargeable work continues. A half day means up to 3.5 working hours and a full day means up to 7 working hours.

Any third-party costs, such as domain registrations, paid email licences, premium themes or plugins, advertising spend or other supplier charges, will be identified separately unless the quotation states that they are included. Any taxes that legally apply will be included or clearly stated before the customer is committed to the contract.

A quotation is valid for the period stated on it. If no validity period is stated, PluginPip may withdraw or revise it before acceptance if supplier costs, availability or the requested scope changes.

4. When a contract is formed

An enquiry or displayed website price does not by itself create a contract. A contract is formed when PluginPip confirms acceptance of the agreed work in writing, or through a future checkout or order process that explicitly confirms acceptance. The customer is responsible for checking that the agreed scope reflects what they need before accepting it.

5. Payment

Payment method, deposit requirements, milestones and due dates are stated in the quotation or invoice. Where a deposit or advance payment is requested, work does not have to start until it has been received. Recurring services are normally billed in advance for the relevant service period unless the written agreement says otherwise.

If an undisputed payment becomes overdue, PluginPip may pause work or suspend a recurring service after giving reasonable notice, where doing so is lawful and proportionate. Any mandatory consumer rights continue to apply.

6. Project delivery and customer responsibilities

PluginPip will carry out the agreed work with reasonable care and skill. Delivery dates are estimates unless a date is expressly agreed as fixed. Customers must provide information, content, approvals, credentials and access reasonably needed for the work. Delays in receiving these items can move the delivery date.

Customers must have the right to use any content, trademarks, images, software, accounts or other materials they ask PluginPip to use. PluginPip may refuse unlawful, infringing, abusive or technically unsafe instructions.

7. Changes to scope

Work outside the agreed scope is not automatically included. If the customer asks for additional work, PluginPip will explain any material effect on price or timescale before proceeding. Additional technical work may be charged at the applicable published time based rate where that has been agreed.

8. Hosting and recurring services

Managed hosting and care plans are provided for the billing period agreed with the customer. Hosting is manually provisioned at launch and is subject to reasonable use, security and technical suitability. PluginPip may need to take urgent action to protect a site or server from malware, abuse, excessive resource use or a security incident.

Unless a different minimum term is agreed in writing, monthly recurring services continue month to month and can be ended before the next renewal. The customer remains responsible for arranging any required migration, export, domain or email changes before service access ends.

9. Backups and migrations

PluginPip takes reasonable care when handling migrations and backups, but customers should not treat any single backup as the only copy of important business information. Where practical, customers should retain their own independent copy of critical data. Migration work can depend on the condition, access and compatibility of the existing hosting environment.

10. Third-party services

Some work depends on third-party providers such as domain registries, hosting infrastructure, payment providers, email services, WordPress plugins or external platforms. Their own terms, pricing, availability and service limits apply. PluginPip is not responsible for a third-party outage or policy change that is outside PluginPip’s reasonable control, but will provide the agreed support in dealing with it where applicable.

11. Consumer cancellation rights

If you are acting as a consumer rather than for business purposes and you enter into a distance contract, you may have a legal right to cancel during a 14-day cancellation period. Where you expressly ask PluginPip to start a service during that period and later cancel, the law may allow PluginPip to charge a proportionate amount for work supplied up to cancellation. If a service is fully performed during the cancellation period after the legally required request and acknowledgement, the right to cancel may end when the service is fully performed. Nothing in these terms removes rights that consumer law gives you.

To exercise a cancellation right, send a clear statement to hello@pluginpip.co.uk or use the model cancellation form below.

12. Intellectual property

PluginPip retains ownership of its pre-existing tools, reusable code, branding, methods and know-how. Ownership or licensing of project-specific deliverables will be stated in the quotation or project agreement. Third-party software remains subject to its own licence terms.

13. Website use

You must not misuse pluginpip.co.uk, attempt unauthorised access, interfere with its operation, introduce malicious code, abuse forms or use the website unlawfully. General website information is provided to explain PluginPip services and should not be treated as a substitute for a quotation that takes account of a specific requirement.

14. Liability

Nothing in these terms excludes or limits liability where the law does not allow that liability to be excluded or limited, including mandatory consumer rights. PluginPip is not responsible for losses caused by inaccurate information or materials supplied by the customer, unauthorised customer or third-party changes, or events outside PluginPip’s reasonable control. Any other limitation stated in a quotation must be fair, transparent and lawful in the circumstances.

15. Ending a service

Either party may end an ongoing service in accordance with the agreed billing period or any notice period stated in writing. PluginPip may end or suspend a service for serious misuse, unlawful activity, security risk or material non-payment after appropriate notice where notice is reasonably possible. Amounts properly due for work already completed remain payable, subject to any rights the law gives the customer.

16. Complaints and resolving problems

If something is wrong, contact hello@pluginpip.co.uk with the relevant quote, invoice or website details so PluginPip can investigate. We will try to resolve complaints fairly and directly.

17. Governing law

These terms are governed by the laws of England and Wales. If you are a consumer, this does not remove any mandatory rights you may have to bring proceedings in another part of the United Kingdom where the law gives you that right.

18. Changes to these terms

PluginPip may update these public terms for future contracts as services, law or operating arrangements change. A change will not retrospectively alter an already agreed project or recurring contract unless the customer lawfully agrees to the change or the existing agreement allows it.