Last updated: 3 October 2026
1. Who you are dealing with
PluginPip Ltd is a private limited company registered in England and Wales. These terms use “PluginPip”, “we”, “us” and “our” to refer to PluginPip Ltd.
44 Jubilee Way,Todmorden,
West Yorkshire,
OL14 7EX
Registered company number: 17437650
Email: hello@pluginpip.co.uk.
2. What these terms cover
These terms apply to PluginPip’s public websites, PluginPip Store, quotations, agreed services and purchases of PluginPip digital products. A product page, quotation, proposal, order confirmation, licence plan or written scope may contain additional product-specific terms.
Software is also subject to the Software Licence Terms. If product-specific terms expressly differ from these general terms, the more specific term applies to that product to the extent of the difference, subject to rights that cannot lawfully be excluded.
3. Prices and taxes
Website service prices may be starting prices until a final scope is agreed. PluginPip Store prices shown at checkout are the price for the selected product, currency and licence at that time. Any tax that legally applies will be included or clearly identified before you are committed to pay.
4. When a contract is formed
An enquiry or product page does not by itself create a contract. For quoted services, a contract is formed when PluginPip confirms the agreed work. For PluginPip Store, a contract is formed when the checkout process accepts the order and payment is successfully authorised or completed, subject to any later fraud, duplicate-payment or technical correction permitted by law.
5. Payment
Store payments are processed by the payment provider shown at checkout, currently Revolut. Payment-card entry is handled by the provider. PluginPip receives payment references and status information needed to reconcile and support the order but does not intentionally store raw card numbers or card security codes.
For quoted or recurring services, payment method, deposits, milestones and due dates are stated in the quotation, invoice or service agreement.
6. Digital products and delivery
PluginPip Store products may be delivered through account entitlement, software download, a PipKey licence, update access, hosted functionality or a combination of these. The product page states the intended licence scope and material included features.
Where immediate digital delivery is requested at checkout, supply may begin as soon as payment succeeds by creating the entitlement, licence or download access.
7. Consumer cancellation and digital content
If you buy as a consumer, statutory cancellation and consumer rights may apply. For paid digital content supplied during the normal cancellation period, PluginPip will ask for your express consent to immediate supply and your acknowledgement that the cancellation right is lost once supply begins where the law requires this. The checkout and order record retain that acknowledgement.
Nothing in these terms removes rights relating to digital content that must conform to the contract or other rights that consumer law gives you.
8. Software licences
Buying software does not transfer ownership of PluginPip intellectual property. The right to install, activate and use a product is governed by the applicable licence and the Software Licence Terms. Activation allowances, update access, support and any subscription or lifetime wording must be read with the product plan shown at purchase.
9. Refunds, failed payments and reversals
Refunds and payment reversals are handled according to applicable law, the product or service terms and the circumstances of the order. Where a software purchase is refunded or lawfully reversed, associated licence and entitlement access may be cancelled or revoked after the refund is processed, except where continued access is legally required.
10. Services and project delivery
PluginPip carries out agreed services with reasonable care and skill. Delivery dates are estimates unless expressly agreed as fixed. Customers must provide information, content, approvals, credentials and access reasonably needed for the work. Work outside the agreed scope is not automatically included and material additional charges will be agreed before proceeding.
11. Hosting and recurring services
Hosting, maintenance and other recurring services are provided for the agreed billing period and are subject to reasonable use, security and technical suitability. Unless a different minimum term is agreed, monthly services continue month to month and may be ended before the next renewal.
12. Third-party services
Some PluginPip products and services rely on third-party infrastructure, payment, email, domain, platform or software providers. Their own terms, availability and technical limits may apply. PluginPip remains responsible for its own obligations but cannot guarantee an external provider will never change or experience an outage.
13. Intellectual property
PluginPip retains ownership of its pre-existing tools, reusable code, software, branding, methods and know-how. Third-party and open-source components remain subject to their respective licences. Ownership or licensing of bespoke project-specific deliverables will be stated in the applicable written agreement.
14. Acceptable use and security
You must not attempt unauthorised access, defeat licence or entitlement controls, distribute credentials unlawfully, introduce malicious code, abuse support or services, or use PluginPip systems unlawfully. PluginPip may take proportionate steps to protect systems, customers and intellectual property.
15. Liability
Nothing in these terms excludes or limits liability where the law does not allow it to be excluded or limited. PluginPip is not responsible for losses caused by inaccurate customer information, unauthorised customer or third-party changes, or events outside PluginPip’s reasonable control. Any product- or project-specific limitation must be fair, transparent and lawful.
16. Ending or suspending access
PluginPip may suspend or end access for serious misuse, unlawful activity, material security risk, licence abuse or material non-payment after appropriate notice where notice is reasonably possible. Termination does not remove amounts properly due or rights that have already arisen.
17. Complaints
If something is wrong, contact hello@pluginpip.co.uk with the relevant order, invoice, licence or request details so PluginPip can investigate.
18. Governing law
These terms are governed by the laws of England and Wales. If you are a consumer, this does not remove mandatory rights to bring proceedings elsewhere in the United Kingdom where the law gives you that right.
19. Changes to these terms
PluginPip may update these public terms for future contracts as products, suppliers, law or operating arrangements change. Changes do not retrospectively alter an existing contract unless lawfully agreed or permitted by the existing agreement.