WORDPRESS SUPPORT / PACKAGE

Priority Support

For genuinely urgent same-day work that displaces scheduled work. Availability is not guaranteed and a one-hour minimum applies.

DIRECT / FOUNDER-LED

The catalogue stays focused on work PluginPip can support properly now.

About PluginPip

01 / WHAT YOU GET

What the starting price
is designed to cover.

This is the normal shape of a project at this package level. Your written quote is the final authority on exactly what is included.

  • WordPress critical errors and white screens
  • 500, 502 and 503 application errors
  • Broken sites after core, plugin or theme updates
  • Plugin and theme conflict diagnosis
  • wp-admin login and access failures
  • Database and configuration faults
  • WooCommerce checkout and store failures
  • Forms, SMTP and transactional email faults
  • Redirect loops, SSL and mixed-content problems
  • Compromise triage and recovery planning

02 / BASE ASSUMPTIONS

What “from” assumes.
No mystery pricing.

The advertised figure is realistic when the job fits these assumptions. If it does not, we explain why before quoting the larger scope.

Starting-price assumptions
  • The requirement fits the package described on this page.
  • Required access, decisions, content and data are supplied in a usable form and on an agreed timescale.
  • Work is scheduled normally rather than as priority or out-of-hours work.
  • There are no major unknown legacy problems that must be remediated before the package can be delivered.
What can increase the price
  • More scope, users, content or workflows than the base package assumes.
  • Bespoke functionality or deeper integration with third-party systems.
  • Complex migration, data cleanup or remediation of an existing system.
  • Additional security, resilience, testing or documentation requirements.
  • Compressed timescales or genuinely urgent work.

03 / USUALLY SEPARATE

Things we do not quietly
hide inside the base price.

  • Third-party licences, subscriptions, cloud usage or transaction charges unless explicitly included.
  • New work that is not part of the written scope.
  • Large-scale content creation, data cleansing or manual data entry unless quoted.
  • Priority or out-of-hours work unless specifically agreed.

04 / DELIVERY STANDARD

Professional controls.
Explained in normal language.

Repairs are treated as controlled technical changes. We preserve evidence and rollback options, isolate the fault, test the fix away from production where practical, validate the important journeys, and record what changed so the same failure is less likely to recur.

  • Preserve a backup or rollback route before risky change
  • Diagnose from symptoms, logs and recent changes
  • Use staging or a safe test path where practical
  • Change the minimum necessary component
  • Validate admin and customer journeys after repair
  • Provide a plain-English cause and repair summary

05 / TECHNOLOGY

The tools are chosen for the job.

The package is not tied to a fashionable framework. These are examples of platforms, technologies or standards that may be relevant.

WordPressWooCommercePHPMySQL / MariaDBWP-CLINginx / ApacheDNSSSL / TLSSMTPServer and application logs

06 / WHAT “FROM” MEANS

A starting price, not an open-ended bill.

The displayed price is the starting point for work matching the typical package scope and assumptions on this page. Before paid work begins, PluginPip confirms the requirements, deliverables and price in writing. If you later ask for work outside that agreed scope, the change and any additional cost are explained and agreed before the extra paid work proceeds.

COMPARE

See every WordPress Website Repair Service option.

Go back to the service overview to compare the packages side by side.

Compare all packages →
HIGHEST LISTED OPTION

Need something beyond this package?

If the requirement is larger or unusual, PluginPip can scope it as bespoke work rather than forcing it into the wrong package.

Discuss a bespoke scope →

READY TO PRICE IT PROPERLY?

Tell us what you need.
We will confirm the scope.

You do not need a technical specification. A clear description of the outcome, current setup and any must-have requirements is enough to start.

Discuss Priority Support ↗